This page is published at /legal/grievance under rule 3(2) of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 ("IT Rules"), section 13 of the Digital Personal Data Protection Act, 2023 ("DPDP Act") and the rules made under it, as amended and notified from time to time, and, where they apply, the Consumer Protection (E-Commerce) Rules, 2020.
1. Contact Details
IdeaScore is offered by CMS Group, a sole proprietorship of Chaudhary Shivam Panwar, GSTIN 05EKTPP4834G1ZO.
2. What You Can Raise
You can write to the Grievance Officer about:
- content on IdeaScore that you believe breaches the law or our Acceptable Use Policy;
- the processing of your personal data by IdeaScore, or our answer to a request about your rights under the Privacy Policy;
- a suspension or removal of your access or content that you believe was wrong; or
- any other complaint about the Service, including billing and refunds, that our support team at support@ideascore.online or billing@ideascore.online has not resolved.
Applications and programme decisions. Programmes on IdeaScore are run by our customer organisations, which make their own decisions about applications. A complaint about a selection decision, or about how an organisation uses your data, is best sent to that organisation first. If you send it to us, we will pass it to the organisation and tell you that we have done so.
3. How to Complain
Email grievance@ideascore.online, or write to the postal address above, with:
- your name and contact details;
- what your complaint is about, and the link, programme or account concerned (if any);
- why you are complaining, with any supporting documents; and
- what you would like us to do.
For a complaint about content that exposes a person's private area, shows them in full or partial nudity or in a sexual act or conduct, or is in the nature of impersonation in an electronic form including artificially morphed images, please write "Urgent: rule 3(2)(b)" in the subject line.
We may ask you to confirm your identity before acting on a complaint about personal data.
4. Timelines
We will tell you our decision and the reasons for it. Where a complaint is about content that belongs to a customer organisation, we may ask that organisation to act and tell you what it decided.
5. If You Are Not Satisfied
- Content decisions. Under rule 3A of the IT Rules, you may appeal a decision of the Grievance Officer to the Grievance Appellate Committee constituted by the Central Government, within 30 days of receiving the decision, through the Committee's online portal.
- Personal data. Under section 13(3) of the DPDP Act, after using this grievance process you may complain to the Data Protection Board of India, in the manner set out in the DPDP Rules.
- Customers outside India. If the GDPR or UK GDPR applies to you, you may also complain to your local supervisory authority.