This Acceptable Use Policy ("AUP") sets out what everyone who uses IdeaScore must not do. It applies to Customers, their Users, Applicants and every other End User, and to use of the IdeaScore API. It is published at /legal/acceptable-use and forms part of the Terms of Service. Capitalised terms have the meanings given in the Terms of Service.
This AUP is also our rules and regulations for users of the Service under rule 3(1)(a) and (b) of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 ("IT Rules").
1. Prohibited Content
You must not host, display, upload, modify, publish, transmit, store, update or share any information that:
(a) belongs to another person and to which you have no right;
(b) is obscene, pornographic, paedophilic, invasive of another's privacy (including bodily privacy), insulting or harassing on the basis of gender, racially or ethnically objectionable, relates to or encourages money laundering or gambling, or promotes enmity between groups on the grounds of religion or caste with the intent to incite violence;
(c) is harmful to a child;
(d) infringes any patent, trademark, copyright or other proprietary right;
(e) deceives or misleads the recipient about its origin, or knowingly and intentionally communicates misinformation or information that is patently false and untrue or misleading in nature;
(f) impersonates another person;
(g) threatens the unity, integrity, defence, security or sovereignty of India, friendly relations with foreign States, or public order, or causes incitement to the commission of any cognisable offence, or prevents the investigation of any offence, or is insulting to another nation;
(h) contains a software virus or any other computer code, file or program designed to interrupt, destroy or limit the functionality of any computer resource; or
(i) violates any law for the time being in force.
2. Prohibited Conduct
You must not:
(a) use the Service for anything unlawful, fraudulent or harmful, or in breach of anyone's rights, including privacy and data-protection rights;
(b) collect or process personal data through the Service without a lawful basis or the notice and consent the law requires, including verifiable parental or guardian consent for children;
(c) use a programme form to ask for special categories of personal data, government identity numbers, card or bank account numbers, passwords or health data, unless the law allows it, it is necessary for the programme, and the Customer's agreement with us expressly permits it;
(d) send spam, unsolicited bulk messages, chain letters or phishing through the Service, or use its email features to contact people who have not engaged with the Customer's programme;
(e) access another person's account, or any data you are not authorised to see; share sign-in details; or impersonate a User, an Applicant or IdeaScore;
(f) probe, scan or test the vulnerability of the Service, or breach or bypass any security or authentication measure, except under our vulnerability disclosure terms on the Security page;
(g) interfere with or disrupt the Service, its servers or networks, including by denial-of-service attacks, excessive automated requests, or bypassing rate limits, credit caps or plan limits;
(h) scrape, crawl or harvest data from the Service, other than through the IdeaScore API in accordance with the API Terms of Use;
(i) upload malware, or files designed to exploit a vulnerability in software that opens them;
(j) share files through the Service's downloads or landing pages that impersonate another organisation, collect sign-in or payment details, or link to malware;
(k) use IdeaScore AI to generate unlawful, deceptive or harmful content, to try to extract the underlying models, prompts or other customers' data, or to make decisions about people without human review;
(l) manipulate a programme's process unfairly, for example by submitting fake applications, impersonating evaluators, or tampering with scores; or
(m) use the Service in breach of export-control or sanctions laws.
3. Customers' Responsibilities
Customers must make sure their Users and End Users follow this AUP, must act promptly on any breach they become aware of, and must tell us at support@ideascore.online (or, for security matters, security@ideascore.online) about a breach that affects the Service or other customers.
4. Reporting a Breach
Report content or conduct that breaches this AUP to our Grievance Officer, Dibyendu Ganguly, at grievance@ideascore.online, with the link or location of the content, why it breaches this AUP, and your contact details. We will acknowledge the complaint within 24 hours and resolve it within 15 days of receipt, or sooner where the IT Rules require (see the Grievance Officer page).
Because the content on the Service belongs to Customers, we will usually pass a complaint about a programme's content to the Customer and ask it to act, unless the law requires us to act directly or the matter is urgent.
5. What We May Do
If we reasonably believe this AUP has been breached, we may, in proportion to the breach and after notifying the Customer where reasonably possible:
(a) remove or disable access to the content;
(b) suspend or end the access of the User or End User concerned, or suspend the Customer's account under section 11.2 of the Terms of Service;
(c) preserve information about removed content and related records for 180 days, or longer if a court or authority requires; and
(d) report the matter to, and cooperate with, law-enforcement or other authorities where the law requires.
We will act on a court order, or a notification from the appropriate government or its agency, within the time the IT Rules require.
6. Reminder
We remind Users of this AUP, the Privacy Policy and the Terms of Service at least once a year, and whenever they change materially. Breach of this AUP may lead to suspension or termination of access, and removal of non-compliant information, as described above.
7. Changes
We may update this AUP under section 19 of the Terms of Service.