Help, Right Where You Work
An article for every screen, a tour on every main page, and a support executive when you need one.The Help Centre lives in the app, with an article for every screen, a tour on every main page and the IdeaScore AI Guide to answer how-to questions. Here, find quick answers or ask a support executive.
Other Ways to Get Help
Ask the IdeaScore AI Guide
Talk to a support executive
Contact a support executiveCheck the service status
Open the status page- Ask the IdeaScore AI Guide
- Talk to a support executive
- Check the service status
Quick Answers
Getting started
IdeaScore runs a call for applications from start to finish: your application form, review, evaluators scoring against your rubric in rounds, a leaderboard, decisions and letters, and the cohort you select. IdeaScore AI reads every application beside your panel, and people make every decision.
An owner or programme admin invites you by email. Staff and evaluators sign in with a password, or with Google or Microsoft where the organisation allows it. Applicants sign in to their portal with the email on their application.
Evaluation and scoring
Each round has a rubric of weighted criteria with descriptors. An evaluator's criterion scores are weighted and added up, and a team's score combines its evaluators' scores. On the leaderboard you can normalise scores, so a harsh and a lenient evaluator count the same.
IdeaScore AI
It reads every application in full and scores it against your rubric, with the evidence beside every score, and answers questions about your programme. With Deep Research it also searches the web as well as your programme, and lists the pages it used. Its score shows beside your panel's, and people make every decision.
The names and contact details of the people in your programme are swapped for labels before anything is sent, and put back for the people allowed to see them. Applicants are told when IdeaScore AI helped. The AI Use Statement in the app sets out the details.
Plans and trials
Starter, which is free, then Growth, Professional, Enterprise and Campus. Plans differ in programmes, entries, evaluators, admins and storage. There is no online checkout: ask for the invoice. Start free on Starter, or try Professional for 7 days.
A trial has no grace period. When the 7 days end, or the one optional 3-day extension, the organisation becomes read-only until you choose a plan. Nothing is deleted, and everything you built is still there.
Security and privacy
Start with our Trust Centre and Security pages on this site, then the app's Legal, Trust & Privacy pages: the Privacy Policy, the Data Processing Agreement, Sub-processors and the AI Use Statement. Owners also get a Data and Privacy card with Copy for your legal team.
No. Our 16 badges name the laws and standards we work to, each self-assessed by IdeaScore, and each Trust Centre entry shows what is in place, what is in progress and what it does not cover. None is a certificate.
See IdeaScore Answer Your Own Questions
A 30-minute walkthrough with a product specialist, using your programme's form and criteria.